Shop Assistant – Beira

Job Description

Aldelia is a global leading human resources company founded in 2005 and specialized in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents.

Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.

Aldelia is committed to promoting equity, diversity and inclusion in employment and service delivery. With over 150 employees and 1,500 contractors worldwide, our unparalleled pan-African footprint and wealth of local expertise give us a unique advantage to respond to clients’ needs proactively, providing tailor-made and successful recruitment solutions.

As a participant in the United Nations Global Compact, Aldelia Group is committed to aligning strategies and operations with universal human rights, labour, environment and anti-corruption principles, and taking actions that advance societal goals.

Responsibilities:

• Helping customers with all questions relating to products and services.
• Ensuring excellent customer service; managing complaints and ensuring appropriate follow-up; referring customer queries to other areas and ensuring appropriate follow-up.
• Interact with all other departments in order to resolve the customer’s issue.
• Presenting services and solutions according to the customer’s needs, demonstrating across-the-board product and service know-how services.
• Making sales of all types of products and services; ensuring the good and reporting to the Supervisor any problems that affect the normal functionality of the shop, service, or customer experience.
• Ensure and guarantee that the Company’s procedures and values are complied with. 
• Ensure and follow procedures to the letter in order to avoid cases of fraud.
• Report to the Supervisor any breach of procedure or company policy.
• Presenting and promoting pre-paid services; assisting customers with the services in force.
• Registering and activating new customers; helping customers update their registration details.
• Assisting the customer in opening a contract.
• Receiving and channelling bill payments.
• Carry out renewals, cancellations, and line migrations.
• Helping customers to clarify issues relating to their contracts.
• Promoting the different types of solutions in force.
• Promoting the different services in force.